Last updated: 17 October 2026.
This website sells physical products only. Workshops and appointments are handled separately and are outside the scope of this policy.
Customer support telephone: +91 8867339558.
Requesting cancellation
Contact info@51pyramids.in with your order number as soon as you wish to cancel.
Standard physical-product orders may be cancelled without a cancellation fee before dispatch. We will confirm whether dispatch has already taken place. A request does not itself confirm cancellation.
If an order has been dispatched, contact us for instructions under the Return Policy. Refusing delivery does not by itself settle the refund amount or close the order. We will explain the available options and any lawful, previously disclosed return cost.
When we cancel
If an item is unavailable or we cannot fulfil your order, we will notify you and refund the payment for the cancelled item, including the shipping charge attributable to it. We will not substitute a different item or require store credit without your agreement. For a pricing error, we will explain the correction and let you choose whether to proceed; otherwise we will cancel and refund the affected order.
Refund amounts
For a full cancellation before dispatch, we refund the full amount paid for that order.
Original delivery charges are non-refundable for change-of-mind returns where the order was delivered correctly. The customer also pays return postage.
For an accepted change-of-mind return, we refund the full amount actually paid for the returned item, including tax and after any original discount. No restocking or payment-processing fee will be deducted. Original delivery charges and return postage follow the rules above.
Where we supplied a damaged, faulty, wrong or materially misdescribed item, we provide the refund required by law and cover reasonable agreed return costs. For an entire affected order, the refund includes its original delivery charge. For partial returns, we explain the allocation in writing. Discounts are allocated using the original invoice, not an invented replacement price.
Payment method and timing
We initiate approved refunds within seven business days after approval. A return-dependent refund follows the inspection described in the Return Policy. Bank or payment-provider settlement may take additional time; we will provide the refund reference and expected credit timeframe.
We normally use the original payment method. If this is unavailable, or a cash payment is involved, we agree a verified alternative with you in writing, subject to payment-provider rules and applicable law. We never ask for a UPI PIN, card PIN or OTP to send a refund.
If a refund was already paid by an agreed alternative such as Google Pay, we record that payment against the order to avoid paying it twice. A store-credit refund requires your agreement where a money refund is due.
Contact us if the stated credit date passes. We will trace the payment with the provider and keep you informed.
Complaints and your rights
Grievance Officer: Ayyappa Pindi. Email: info@51pyramids.in. Telephone: +91 8867339558. Business contact address: Aroha Space, 2nd Floor, Opp Vajrahalli Metro Parking, 2052, 2nd Main Rd, Sector 2, Raghuvanahalli, Bangalore City Municipal Corporation Layout, Bengaluru, Karnataka 560109. We acknowledge consumer complaints within 48 hours and resolve them within one month. Refunds and cancellation terms do not reduce rights under applicable law. We do not impose asymmetric cancellation penalties prohibited by law.