Last updated: 17 October 2026.
This website sells physical products only. Workshops and appointments are handled separately and are outside the scope of this policy.
Customer support telephone: +91 8867339558.
Returning a product
51Pyramids is operated by Bitsbytez Technologies. For a change-of-mind return, contact info@51pyramids.in within 15 calendar days after delivery. Give your order number or other proof of purchase and identify the item. The request date determines whether you meet the deadline.
For these returns, the item should be unused, with its accessories and original packaging, in a condition suitable for resale. These conditions do not restrict your legal rights where an item is faulty, damaged, incorrect or materially different from its description.
The same 15-calendar-day change-of-mind return policy applies to all physical products, including discounted, sale and custom-made items. There are no physical-product category exclusions. The same unused-item and packaging conditions apply, without limiting statutory remedies for faulty, damaged, wrong or misdescribed products.
Damaged or incorrect items
Please tell us promptly if an item arrives damaged, is faulty, is missing, or differs from your order or its description. Send photographs if available. An unboxing video is helpful but is not a compulsory condition for a valid complaint. A fault discovered later will be assessed on its facts and under applicable law, rather than automatically rejected because 15 days have passed.
We will assess the issue and provide an appropriate refund or, if you agree, a replacement. We will not require you to deal with the courier or manufacturer alone.
How the return works
Email us before sending the item. We will give you a reference number and written shipping instructions. Send approved returns to:
Aroha Space, 2nd Floor
Opp Vajrahalli Metro Parking
2052, 2nd Main Rd, Sector 2, Raghuvanahalli, Bangalore City Municipal Corporation Layout, Bengaluru, Karnataka 560109
Include your order or return reference inside the parcel. Do not send a parcel to an address found on an old invoice.
For a change-of-mind return, you arrange a tracked courier and pay its cost; we do not normally provide doorstep collection. Original delivery charges are non-refundable where the order was delivered correctly. Keep the dispatch receipt and tracking number.
For damaged, faulty or wrong products, 51Pyramids arranges collection where available or reimburses reasonable agreed return postage. We confirm the arrangement before asking you to dispatch.
Pack the item securely. If the return is delayed or lost, contact us so we can investigate with the carrier. Responsibility will be assessed according to the shipping arrangement and applicable law.
Assessment and refund
We inspect returns and explain our decision within three business days after receipt. If we need further information, we will explain why and provide an update date. A rejected request will include a reason and an escalation contact.
Approved refunds follow our Refund and Cancellation Policy. We may waive a return in an individual case and confirm that decision in writing. A waiver does not automatically apply to other orders.
Help and complaints
Grievance Officer: Ayyappa Pindi. Email: info@51pyramids.in. Telephone: +91 8867339558.
We provide a complaint reference, acknowledge consumer complaints within 48 hours and resolve them within one month of receipt. Nothing in this policy limits rights available under applicable consumer law.