Last updated: 17 October 2026.
This website sells physical products only. Workshops and appointments are handled separately and are outside the scope of this policy.
Customer support telephone: +91 8867339558.
Delivery locations and charges
51Pyramids, operated by Bitsbytez Technologies, delivers to the locations available at checkout or expressly confirmed in a written quotation. Your delivery charge and applicable taxes are shown before payment. Bulk, oversized and special deliveries require a quotation before the order is confirmed.
Domestic parcels normally travel through India Post. A private courier can be arranged where available, with any extra cost and delivery estimate agreed before payment.
Processing and delivery times
Allow two to three business days to process a standard in-stock order, followed by approximately two to seven working days for delivery within India after dispatch. These are separate periods. The delivery estimate shown for your specific order takes priority over these general estimates.
Our team processes orders Monday to Saturday, excluding public holidays. These are the business days used for our processing estimate. Carrier working days may differ. Made-to-order items have the lead time disclosed before purchase. We will notify you of a material delay, provide an updated estimate and explain your options.
Tracking and delivery problems
After dispatch, we send the carrier name and tracking number through the contact channel provided for your order. Tracking may take time to appear after the carrier's first scan; a label alone does not prove collection.
Check your delivery address, PIN code and telephone number before ordering. Contact us promptly to request a correction. If dispatch has already occurred, a change may not be possible. We will explain any genuine additional cost before arranging redelivery; legal remedies remain unaffected.
If a parcel is missing, damaged or marked delivered but not received, contact info@51pyramids.in. Keep the packaging and available photographs. We will investigate with the carrier and provide an appropriate resolution. Our responsibility to you does not end simply because we handed the parcel to a courier.
For delivery later than the stated schedule, we will honour applicable cancellation and refund rights. Any legal exception for force majeure will be assessed on the facts, not applied to every delay.
International orders
We accept international order enquiries, but international orders cannot be booked through the website. Email info@51pyramids.in or WhatsApp +91 8867339558 with the products, quantities and destination address or postal code. We calculate shipping separately and send you the quotation by email or WhatsApp.
Where international delivery is agreed, the quotation will state the courier, preparation time, estimated delivery time and delivery cost. It will make clear whether the delivery estimate runs from dispatch or from order confirmation. The customer is responsible for destination-country import duties, taxes and customs-clearance charges. We will clearly explain this responsibility before payment. These charges are separate from our product and shipping quotation unless expressly stated otherwise; amounts may be assessed by the destination authorities or carrier. We will provide any available estimate without presenting it as a guaranteed final amount. Customs clearance can affect delivery timing. We will provide accurate shipment documents and help with delivery queries. Mandatory destination-country consumer rights remain unaffected.
Returns and support
Use our Return Policy for return instructions and our Refund and Cancellation Policy for payment details. Do not return parcels to the carrier's depot unless we expressly instruct you to do so.
For international orders, we confirm the courier and estimated delivery time individually in each quotation. Availability depends on the destination and products and is checked before payment.
Support: info@51pyramids.in | +91 8867339558. Grievance Officer: Ayyappa Pindi. Consumer complaints are acknowledged within 48 hours and resolved within one month.